After using Claude Code at work for months I wanted to use it on my own projects too. Most probably because my vpn was on I got banned after 1 hour of usage. I got my 120$ back. 1 month later I signed up with vpn off. But this time probably because I used the same credit cart (and that's the only card I can use) they banned me again.
Even after I contacted support I got a generic "we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy" answer.
I'm not using it for anything unusal. "Summarize that markdown file", "how can i refactor payment module" kind of questions mostly. I couldn't even move to real coding because 1 hour was only enough for investigation.
My last chance is HN to get some visibility on my case. My Boris sees it or some other Anthropic employee.
Do you guys have any tips on getting my account back?
Should be:
> Anthropic banned me from using Claude Code unfairly and I don't know how to appeal
What does "I don't know what to do" even mean? Genuinely who cares if this happens? Its not like the old days where being banned from adsense could literally destroy your business... If this is how they treat you then screw them and just go use Codex or something.
It's genuinely insane to me how many people now seem unable to function without Claude.
I realise earlier I have multiple coworkers who literally could not work during the Anthropic outage. I use CC quite heavily, but I only found out about the outage after I noticed they were sending multiple messages about how they weren't able to work. Some people now seem to think that writing code by hand is a feat which humans can no longer do with any level of productivity. There's also a dude I work with who is really irritatingly running all his messages through Claude because his Slack messages have all the annoying hallmarks of Claude – e.g., "I'd like to highlight with you one very real issue [x] raised yesterday". I was trying to get hold of him during the outage and he suspiciously didn't reply until the outage was over.
Until today I thought it was a bit of a meme that people were becoming dependant on AI, but I'm starting to see it everywhere at this point...
> Do you guys have any tips on getting my account back?
I think you're asking the wrong question. I'd consider asking why you care so much. This should be a mild inconvenience at most.